Terms & Conditions
The terms and conditions apply to users of the Sydney Rug Warehouse website. By using this site, you accept and agree to these terms.
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Sydney Rug Warehouse when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.
Rug Depot updates this website regularly; however Rug wareouse makes no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.
We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on Rug Depot or if that information is not up-to-date.
Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.
At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from Rug Depot
All content included on this site such as, but not limited to, text, images and logos is the property of Sydney Rug Warehouse or its content suppliers. This website is Sydney Rug Warehouse copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Rug Depot.
All prices are listed in Australian Dollars and exclude GST. The prices indicated exclude freight and handling. Prices are subject to change without notice.
Sydeny Rug Warehouse will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.
If a price changes on the Rug Depot website before you place your order, Rug Depot at its discretion, reserves the right not to honour this price.
Rug Depot website prices and offers may vary from in store prices due to website specific sales and promotions. These promotions and prices will only be available online and not in any Rug Depot store throughout NSW.
Return Policy/Credit Notes
We want you to be completely satisfied with everything you purchase from Sydney Rug Warehouse Online.
If for any reason you wish to return the product to us, you can do so within 7 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt. We do not offer refunds if you simply change your mind, you will be issued a on-line credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility.
Credit Notes MUST be used within 2 weeks of being issued. (After the 2weeks your Credit Note will expire). Once the item has been received back to our warehouse a staff member will email you an On-line CREDIT NOTE number. To redeem the Credit Note you must enter the code at Checkout. Credit Notes must be used in whole and cannot be split. On-line Credit Notes can be used on-line ONLY. They are NOT valid in store. Change will bot be given if the purchase price is lower than the Credit Note amount.
Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.
Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Rug Depot a credit note or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty.
Please note: It is suggested that you send your return package by receipted or express post as Rug Depot cannot be held responsible for any product lost or damaged in transit.
Products offered on sale are not returnable unless faulty. This type of sale is considered final. All refunds are made the same way as the original payment method was made.
Rug Depot takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this.
Rug Depot reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
Freight costs for returned products for repair will be the customer’s responsibility to and from Rug Depot. Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.
Showroom Refund Policy:
**Please Note: Any orders made outside of our current stock on display, will incur a 20% Restocking fee, if cancelled by the customer on any point after the order has been made.
Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping times are estimated at between 3-5 working days once dispatched depending on your location within Australia.
We will endeavour to send out orders within 72 hours, however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock. Some out of stock items can take up to 12 weeks for delivery.
All orders from our website will be delivered by independent couriers. We cannot guarantee a date or time due to the high volume of deliveries.
For overseas customer please contact the store or send us your email in regard to your shipping. FLAT RATE charge for shipping is only APPLY WITHIN AUSTRALIA ONLY.
WE DO NOT DELIVER TO PO BOXES.
WE DO NOT CALL PRIOR TO DELIVERY
Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.
Rug Depot takes great care when packaging your order and rarely have our packages been damaged in transit.
Items purchased from Rug Depot online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.
Customer Service Policy
Availability of Products
All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate time frame. We will happily organise a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items.
All furniture items are on order basis and may take up to 12 weeks to get in stock. Furniture will incur a 50% cancellation fee if cancelled outside of 72 hours from the time of purchase.
Incorrect Goods Supplied
If Rug Depot supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Rug Depot.
Use of Goods
It is essential that all products purchased from Rug Depot are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied.
All order cancellations MUST be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by you. Orders cannot be cancelled after they have been shipped.
Method of Payment
We accept payment via Visa and MasterCard only. All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site. All credit card information is processed by PayPal and therefore complies with their strict privacy and security policies